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Experiences

Expertise

We've found that products and services with great user experience don't come from one single approach or a fixed methodology. Each client is different.

We offers a range of scalable and flexible user centred strategy, research, design, testing and training services. We aligned these services with business objectives and their key performance indicators for greater returns on investment.

We combine Thought Leadership, User Centred Innovation, Experience Modelling, Prototyping, Design, Scenarios, Task Models, Collaboration, Rapid Iterative, Project Management and Agile Process in our work for each client and each project from our range of capabilities:

  1. Strategic Planning
  2. User Centred Design
  3. Usability
  4. Training & Coaching

Products that We have Worked With

Strategic Planning

— Understand & chart the course of your strategic customer experience requirements.

Benefit:

Engage your customers by uncovering insights into their behaviour and psychology.

Including:
  • Brand experience strategy
  • Business case development
  • Competitor review
  • Field research
  • Ethnographic studies
  • Global user research
  • Persona creation
  • Product strategy and roadmap development
  • Remote user testing
  • Sites unification
  • Usability testing
  • User task modelling
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User Centred Design

— Crafting the Experience through localisation and culture that will engage your users with your products and services.

Benefit:

Differentiate your products and services from your competitors by designing your products and services around the qualities that will resonate with your customers.

Including:
  • Content analysis
  • Customer experience design
  • Design template production
  • Interaction design
  • Information architecture
  • Visual design
  • Information visualisation and design
  • Key words copywriting
  • Mobile interfaces
  • Navigation design
  • Storyboards
  • Style guides
  • Task flows
  • Taxonomy development
  • User experience design
  • User interface design
  • Web design and development
  • Wireframes
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Usability

— Identify any usability issues with your technology and we help you work out how to fix them.

Benefit:

Reduced training cost, limit user risk and enhanced performance for great returns on investment.

Including:
  • Competitive review
  • Eye tracking
  • Remote user testing
  • Usability evaluations
  • Usability testing
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Training & Coaching

— Empower and educate your team in creating great user experiences with best practices and professional guidance.

Benefit:

Increase your team performance to engage and retain your customers.

Including:
  • In–house mentorship
  • User Centred Design for project teams
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Products that We have Worked With:

Websites
  • E–commerce websites
  • General public websites
  • Informational consumer websites
  • Media and information websites
  • Websites for domain experts
  • Websites for not–for–profit organisations
Intranet
  • Intranet sites
  • Knowledge Management sites
Mobile
  • Mobile device interface
Softwares and Applications
  • Proprietary/ internal software
  • Software for human resources, sales, customer relationship management
Others
  • Instruction manuals
  • Web strategy and style guides for sites unification
  • A variety of collaborative projects with other User Experience firms or work for other consulting companies
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