Services
Usability Evaluations
A usability evaluation is a quick and reliable way to identify usability issues from an objective perspective, offering immediate and professional analyses of the user experience with prioritised and actionable recommendations you can act on. This action plan contains detailed description of the usability issues and corrects confusing elements of existing design, resulting in a re-design solution that leads to user experience enhancement.
We review visual elements, deep structural issues and business process gaps. We ensureall areas are covered to create a set of user tasks representative of your strategy. We document and critique the design issues as we see them based on standard categories or heuristics.
Benefits
Identify quickly a remedy for failed designs for a more usable product and service.
Provide comprehensive, quick, actionable and corrective measures to the stakeholders responsible for producing the product or service.
Suggestions, when implemented, will reduce training costs, limited user risk, improve navigation, improve customer satisfaction and enhanced performance.
How It Works:
Our Usability Analysts will evaluate your product or service using industry proven methods, and determine whether the product is functionally complete and intuitive to be useful, usable, findable, desirable, accessible and credible.
We review the navigational structure, screen layout, controls selection, primary user interactions, colour, wordings and copy placements to create a set of user tasks representative of your strategy.
We will also identify any structural issues and business process gaps that might have caused any failings or hindrance in the product or service task flow efficiency.
Methods:
- Cognitive walkthroughs
- Design heuristics (list of recognised usability principles)
- User interface guidelines
- Human-computer interaction principles
- Standards reviews
- Scenarios
- User personas
What can be Applied to Usability Evaluations?
- Websites
- Web application
- Intranets and internal applications
- GUI application
- Consumer electronics, new devices, cell phones
- Prototypes or requirements documentation
When to Apply:
We conduct usability evaluations at any point in the product or service development lifecycle.
Deliverables:
A prioritised list of design issues and actionable recommendations you can act on presented through a verbal presentation.
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